Technical Support & IT Services Expert
Technical Support & IT Services Expert
Providing top-tier troubleshooting for over 15 years.
Core Skills
Tech support
With 15 years of experience in tech support, I have refined advanced skills in troubleshooting software, hardware, and web issues. My expertise includes efficient case management and precise issue diagnosis, ensuring swift resolutions. I excel in clear communication and customer satisfaction, committed to staying updated with evolving technologies for superior support delivery.
programming
Armed with a degree in software development, I bring a wealth of expertise in C#, ASP.NET Core, SQL, and web design to the programming realm. With a solid foundation in both theoretical concepts and practical application, I excel in developing robust and scalable solutions tailored to meet diverse client needs. My proficiency in these technologies enables me to craft efficient and innovative solutions that drive business growth and enhance user experiences
Communication
Demonstrating exemplary communication skills, I thrive in leadership roles, adept at conducting meetings and providing support via phone, chat, and email. With a strong commitment to case ownership, I ensure efficient resolution of issues by maintaining clear and proactive communication channels. My ability to foster collaborative environments and guide teams enables streamlined processes and effective achievement of organizational objectives